Shipping & Returns
Shipping Policy
Contiguous United States - Shipping cost will be based on product weight. All orders are shipped from our warehouse in Tampa Florida. (Florida residents' orders are generally delivered the next business day via standard shipping.) We will choose the most efficient carrier to ship your order based on package weight and destination. Carriers used are UPS, FedEx, and USPS. Express and Overnight options are available in addition to standard shipping. Most orders with little volume and weighing under 2 lb. will ship with USPS and generally will deliver within 3 business days when choosing Standard Shipping. On orders with heavier weight will generally ship via FedEx or UPS.
Extra Info:
- In most of the cases, orders placed before 2 pm (Eastern Standard Time) on weekdays would be shipped the same day. Generally, we process and ship our orders within 48 hours from when we received them.
- Florida orders are subject to 7% sales tax.
- Orders are processed Monday to Friday except for holidays.
Returns & Exchange Policy Summary
*Free Restocking/Exchange fee window: 15 days after receiving
*Shipping cost: Items delivered over 15 days. Buyer responsible for postage(s)
*Used Merchandise will not be accepted for return or exchange
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Return in original condition within 15 days. The buyer is responsible for the postage. No restocking fee needed. |
No restocking fee. |
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Exchange item within 15 days. The item must retain its original condition. Additional charged/refund if price difference. The buyer is responsible for the postage in both ways. |
No exchange handling fee. |
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Return/Exchange exceeds 15 days after receiving. Restocking/Handling fee will be charged. Buyer is responsible for the postage fee. |
20% restocking fee. $15 Exchange handling fee |
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No longer accept returns/exchanges which exceed 30 days after receiving. |
Contact us if you need further assistance. |
If you need to exchange/return any merchandise or have any further questions, please feel free to call us at 1-800-782-3468.
CONTACT US:
Customer Service: 1-800-356-5464
Address:
3922 West Osborne Avenue
Tampa, FL.
Business hours: 9:00 AM - 5:00 PM Eastern Time, Monday to Friday (excluding holidays)